5 Must Have Technology For A Modern Restaurant

Published Jan 10, 2018

Technology enables businesses to provide excellent customer experience. There are a plethora of restaurant tech companies but which ones should you really invest your time & money in?

If you are a restaurant owner or manager and interested in adopting technology at your restaurant but are not quite sure which one to invest in, read on.

1. Cloud-based POS software

Desktop POS systems are such a thing of the past. A cloud-based system provides you much more flexibility and mobility as it can be accessed directly over the internet from anywhere in the world.

It also helps you access your sales, inventory, customer feedback and more, in real time. Real-time analytics gives you deep insights into the working of your business.

2. Digital menu

Paper menus are so old school & boring. Digital menus with pictures, videos and ratings of dishes are sure to provide a WOW! experience to your guests.

A nice looking digital menu on a high-resolution tablet device is sure to make you a hit amongst your patrons & make them coming back for more.

3. Feedback software

Digital feedback software is a must to have at your restaurant. SpeQue feedback software not only does it help you capture customer feedback, but a good software also allows you to capture customer information (mobile number, email id, DOB, anniversary).

The feedback software also helps you get real-time feedback and enables you to take quick, on the spot action to address the customer’s concern.

4. Customer Relationship Management software

Almost 80% of business comes from the 20% customers (Pareto principle). So it becomes imperative to convert your customers into loyalists who not only love to come back again and again but also recommended your restaurants amongst their family and friends.

Having a good CRM system is definite to give you that edge. As an example, the SpeQue CRM helps create customer profiles from the data captured and helps you do targeted campaigns.

5. Customer Loyalty Programs

In this day and age of immense competition, it's a real challenge to convert your customers into your clients and into supporters later on.

Having a working customer loyalty program is a must. SpeQue app provides "Restaurant Dedicated Wallet" to enable you to run your own loyalty cash back program.

New restaurants open everyday and its imperative for restauranteurs to be quick adopters of few of the above-mentioned technology enablers to stand out of the competition and keep your patrons close. 

Get in touch with us to know more about how we help restaurants such as yourself better engage with your guests and help you provide excellent customer experience.